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Retail Store Management

Notes Check-out Area

The most important area of the store, no matter what kind, is the place you exchange the
customer’s hard earned money for something they value, your merchandise. Present it spotless.

Self Assessment

Fill in the blanks:
12. Customers notice majority of ‘merchandising’ between their .................. and ..................

13. The most important area of the store, no matter what kind, is the place you exchange the
customer’s hard earned money for something they value, your ..................

Caselet Sun State Foods

un State Foods has a red rooster franchise with 24 stores across the state of
Queensland. Each of the 24 stores has been equipped with a PDA running
S BrandM8, allowing each store to conduct daily in store food safety checks.

BrandM8 is used to conduct daily temperature checks for hot/cold food and equipment
such as cool rooms. To ensure accurate and reliable temperature readings, the PDA is
linked to a Bluetooth temperature probe that automatically records the temperature for
each relevant question within the checklist. BrandM8 is also used to record daily cleaning
checks within the store.

After each checklist has been completed the data is automatically sent to Sun State Foods
centrally hosted BrandM8 server. Managers and Directors can run reports that provide
them with up to date operational information across their 24 stores, allowing immediate
action to be taken where necessary.

Source: http://www.moboinnovations.com/epos-solutions/compliance-and-audit/case-studies.html

7.6 Store Audits: Benefits

In some circles the word “audit” is considered a four-letter word—tax, financial, and operational
audits are things to be feared and avoided. But now the word “audit” has turned to its status as
a five-letter word. These co-ops have worked collaboratively to help each entity realize its
greater potential.

Benefits for Your Business

Customized audit checks – tailored to your business
Remove hand written paperwork – clearer answers and automatic scoring system
Green technology – stop wasting paper and save a few trees
Better consistency – standardised questions ensure uniform data collection
Automatic real-time action points – timely corrective action
Reduce time spent in the field – increase location coverage

Eliminate data reentry – save time at head office

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