Page 146 - DMGT553_RETAIL_STORE_MANAGEMENT

Unit 8: HR in Operations

Notes
Inventory
Inventory involves managing inventory levels.

1. Develop and maintain a system for monitoring and controlling inventory levels
that results in minimal shrinkage
2. Supervise checking of all in-shipments for accuracy against the delivery ticket, proper
quantity, price as ordered, and quality
3. Strive to get ………….. turns on commodities
4. Clear out obsolete inventories annually
5. Maintain a fiscal year-end inventory not to exceed ……………..% of sales

6. Resolve discrepancies in daily inventory report forms within ………………. hours
7. Maintain inventories at levels to assure service with a minimum of delivery delays,
yet maintain inventory turn goals

Service
Service involves providing and promoting the service necessary to meet the store’s goals.
1. Ensure all items sold through the store are delivered and installed within ……..
weeks of sale or receipt
2. Enforce regulations to ensure an even flow to accounts
3. Introduce new products and programs
4. Suggest and detail benefits and features of related products

5. Handle claims and complaints promptly
6. Supervise quality control to assure maintenance of product specifications
7. Ensure no customer has improperly installed or inefficiently maintained equipment
8. Ensure all services provided assist in achieving store profitability
9. Make arrangements ahead of time for coverage of duties in case of a planned absence,
such as vacation, or an unplanned absence, such as illness
10. Lose no customers due to services provided by the store
Maintenance

Maintenance involves maintaining property, facilities, and equipment.
1. Ensure property, facilities, and equipment remain in good repair and appearance
2. Make recommendations on replacement, additions, or deletions of facilities and
equipment when needed and/or economically justified
3. Maintain a clean and orderly store
4. Arrange seasonal displays
5. Lose no customer due to unsatisfactory equipment performance

Other Duties
The store manager will perform other duties as assigned by management and will enforce
and uphold the cooperative’s credit policy.
Contd....

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