Page 143 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes
Box 8.1: A Sample Profile Sheet of a Store Manager in Retail Industry
Position Objective and Responsibilities
Job Title: Store Manager
Reports to: General Manager
Position Objective

To direct, promote, and coordinate the store operations in a manner that will optimize the
cooperative’s market share and savings, improve the cooperative’s efficiency, help achieve
the cooperative’s mission and goals, and result in outstanding customer service.
Position Responsibilities
The store manager’s responsibilities involve supervision, marketing, profitability and
sales, reporting, purchasing, resale pricing, inventory, service, maintenance, and other
duties as assigned by management.
The store manager will maintain a positive attitude that promotes team work within the
cooperative and a favourable image of the cooperative.
Supervision
Supervision involves establishing and communicating store goals and results to employees,
staffing the store and delegating the workload, actively supporting employee growth,
and upholding cooperative policies.

Establish and Communicate Store Goals and Results to Employees
1. Establish store goals with assistance from the general manager
2. Conduct store planning and updating meeting within ……………. weeks of fiscal
year end
3. Conduct store planning and reporting session within ……………. days upon
receiving the monthly management report

Staff Store and Delegate Work Load to Meet Market Requirements
1. Establish and update job descriptions for all positions within the store
2. Recommend selection of employees based on job requirements
3. Staff and adjust work force to fit seasonal needs with a minimum of unproductive
labour costs
4. Employ seasonal work-sharing arrangements to minimize layoffs and
unemployment compensation costs
Actively Support Employee Growth
1. Schedule and supervise orientation for new store employees
2. Update employees regularly on new product knowledge

3. Identify in writing annually training needed for individual employees
4. Discuss performance …………….. with each store employee
5. Complete and administer a yearly merit review with each store employee following
management approval
Contd....

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