Page 141 - DMGT553_RETAIL_STORE_MANAGEMENT

Retail Store Management

Notes
therefore focuses upon a new experience for Marks & Spencer! As the growth of overseas
business accelerates, Marks & Spencer faces two key issues:
1. how to recruit high-quality graduates from other countries?
2. having appointed such graduates, how to then cater for the cultural differences in
order to provide them with scope for progression which meets their personal
requirements?
At the start of the process, other cultures were recognised and strategies were developed,
taking into account, as appropriate, the culturally different requirements of both candidates
and employees.

Source: http://businesscasestudies.co.uk/marks-and-spencer/training-and-development-for-cultural-
diversity

8.3 Retail Store Manager

The position of retail store manager is one that holds vast duties and great responsibilities.
There are a wide variety of retail stores which employ retail store managers to maintain the
overall quality and day-to-day operations of the establishment. In order to learn more about the
duties and responsibilities of a retail store manager, it is important to highlight what in fact
these individuals do on a daily basis.

8.3.1 Store Manager’s Responsibilities

The retail store manager is an individual who oversees the daily operations of a retail
establishment. That individual is responsible for overseeing the daily work of subordinate
employees, ensuring that customers have a pleasant shopping experience and completing many
other duties necessary to run the store in an effective and efficient manner.

There are many duties this individual is responsible for completing and each duty in and of
itself is vital to the smooth operation of the store. The first main duty of a retail store manager
is overseeing the hiring, firing and maintaining of personnel. These individuals are ones who
make the store a success and it takes a strong manager to ensure that the perfect individuals are
hired to fill sales associate positions, clerical positions and other important job titles. In addition
to these tasks, the retail store manager must see to it that each individual is adequately trained
to fill their job title and supervise the work that they do throughout their employment at the
store.
Another important duty and/or responsibility of the retail store manager deals with the money
that comes into the store and goes back out as well. The retail store manager is responsible for
handling the turning in of cash at the end of each sales associate’s day and is required to ensure
that all the money is accounted for in the end. In addition, a retail store manager is usually
responsible for paying the employees and ensuring that the pay checks match the hours worked
by each individual. Meticulous records are needed to be kept by the retail store manager to
ensure that all money which has come into the store is accounted for and sales associates and
other store employees are paid as they should be.
Inventory is another responsibility of a retail store manager. Since there needs to be goods in
stock to sell, it is imperative that the retail store manager check the inventory on a frequent basis
and make sure that orders are in when they are supposed to be. In addition to checking retail
store stock and ordering goods, the retail store manager also needs to be responsible for paying
for the goods which are ordered as well as keeping track of how much is spent on procuring the
goods.

136 LOVELY PROFESSIONAL UNIVERSITY