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bdkbZ—3% lEizs"k.k rduhdh




                ¶Encoding is the process of using symbols to express the idea or feeling; cipher-   uksV
                ing a message¸-
            7-  MhdksfMax (Decoding)µ;g og izfozQ;k gksrh gS ftlesa lans'k izkIr djus okyk O;fDr] lans'k Ïksr ls
                izkIr laosQrksa ;k izrhdksa dk owQVkuqokn dj lans'k xzg.k djrk gSA
                ¶Decoding is the process by which the receiver deciphers the symbols conveyed
                by the source.¸

            8-  i`"Biks"k.k (Feedback)µ;g og izR;qÙkj gksrk gS tks lans'k izkIr djus okyk O;fDr] lans'k izkIr djus
                osQ i'pkr~ lans'k nsus okys osQ ikl izsf"kr djrk gSA tSlsµlans'k&izkfIr dh lwpuk] lans'k i<+dj viuk er
                izLrqr djuk vkfnA

            9-  lans'k xzg.kdrkZ (Receiver)µlans'k xzg.kdrkZ og O;fDr gS tks lEizs"k.k dh izfozQ;k esa lans'k izkIr
                djrk gSA tSlsµJksrk] Nk=k] n'kZd] i=k&if=kdkvksa osQ ikBd vkfnA
          3-5 lEizs"k.k osQ izdkj (Types of Communication)


          izHkko'kkyh f'k{k.k&vf/xe izfozQ;k dks xR;kRed] lfozQ; rFkk thoUr cukus osQ fy;s lEizs"k.k dh vuojrk ;k
          fujUrjrk vko';d gksrh gSA f'k{k.k esa lEizs"k.k dks dbZ izdkj ls oxhZÑr fd;k tk ldrk gS] tSls&'kkfCnd rFkk
          v'kkfCnd lEisz"k.k] 'kSf{kd rFkk lkoZtfud lEizs"k.k vkfnA


                                                lEçs"k.k



                      'kkfCnd lEçs"k.k                         v'kkfCnd lEçs"k.k
                   (Verbal communication)                  (Non-verbal communication)



                          ekSf[kd lEçs"k.k                       ok.kh lEizs"k.k
                       (Oral communication)
                                                            p{kq lEioZQ ,oa eq[k eqæk;sa
                          fyf[kr lEçs"k.k
                      (Written communication)                     Li'kZ lEioZQ


                                         fp=kµlEizs"k.k osQ izdkj

          1- 'kkfCnd lEizs"k.k (Verbal Communication)µ'kkfCnd lEizs"k.k esa lnSo Hkk"kk dk iz;ksx fd;k tkrk
          gSA ;g lEisz"k.k ekSf[kd (Oral) :i esa ok.kh }kjk rFkk fyf[kr :i esa 'kCnksa vFkok laosQrksa osQ }kjk fopkj vFkok
          Hkkoukvksa dks nwljksa osQ le{k izLrqr djus osQ fy;s iz;ksx fd;k tkrk gSA 'kkfCnd lEizs"k.k dks iqu% nks izdkj osQ
          lEizs"k.kksa esa oxhZÑr fd;k tk ldrk gSµ(v) ekSf[kd lEisz"k.k (c) fyf[kr lEizs"k.kA
          (v) ekSf[kd lEizs"k.kµekSf[kd lEizs"k.k esa ekSf[kd :i esa ok.kh }kjk rF;ksa ,oa lwpukvksa dk vknku&iznku
                fd;k tkrk gSA bl fof/ esa lans'k nsus okyk rFkk lans'k xzg.k djus okyk] nksuksa gh ijLij vkeus&lkeus
                jgrs gSaA ekSf[kd lEizs"k.k esa okrkZ] O;k[;k] ifjppkZ lkewfgd ppkZ] iz'uksÙkj rFkk dgkuh vkfn osQ ekè;e
                ls fopkjksa dh vfHkO;fDr dh tkrh gSA
          (c) fyf[kr lEizs"k.kµblesa lans'k nsus okys rFkk lans'k ikus okys O;fDr;ksa dk vkeus&lkeus gksuk vko';d
                ugha gSA blesa lans'k nsus okyk fyf[kr :i esa 'kCnksa ;k laosQrksa osQ }kjk bl izdkj ls lans'k iznku djrk
                gS fd lans'k izkIr djus okyk O;fDr (lans'k nsus okys O;fDr dh Hkkouk dks le>dj) vFkZ yxkrs gSaA


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