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'kSf{kd rduhdh




                  uksV                fyf[kr lans'kksa dh lqxzkárk osQ fy;s vko';d gS fd fyf[kr Hkk"kk ljy] lqxe] Li"V rFkk cks/xE; gks]
                                      rkfd lans'k fcuk fdlh Hkze osQ lgh :i esa xzg.kdrkZ xzg.k dj losQA blesa lans'k&lwpuk] lgh <ax ls]
                                      lgh 'kCnksa osQ ekè;e ls rFkk NksVs&NksVs inksa esa izHkko'kkyh fof/ ls izLrqr dh tkrh gSA
                                2- v'kkfCnd lEizs"k.k (Non-verbal Communication)µv'kkfCnd lEizs"k.k esa Hkk"kk dk iz;ksx ugha
                                fd;k tkrk gSA blesa ok.kh laosQr] p{kq&lEioZQ rFkk eq[k&eqnzkvksa osQ iz;ksx ,oa Li'kZ lEioZQ vkfn izeq[k izdkj
                                osQ lEizs"k.k gksrs gSaµ
                                (v) ok.kh lEisz"k.kµok.kh lEizs"k.k esa fopkjksa rFkk Hkkoukvksa dh vfHkO;fDr O;fDrxr :i ls vFkok
                                      NksVs&NksVs lewgksa esa vkeus&lkeus jgdj ok.kh }kjk dh tkrh gSA mnkgj.k osQ fy;s okrkZ osQ eè; Yes,
                                      Yes (gk¡] gk¡) dguk ;k chp&chp esa ¶g¡w] gw¡¸ vFkok ¶gk¡] gw¡¸ dgrs pys tkukA eq¡g ls lhVh ctkuk]
                                      eqLdjkuk] cgqr tksj ls cksy nsuk] ph[kuk] f?kf?k;kuk] BgkosQ yxkuk vkfnA
                                (c) p{kq lEioZQ ,oa eq[k eqnzk;saµO;fDrxr lEizs"k.k esa p{kq lEioZQ rFkk eq[k eqnzkvksa dk izn'kZu vR;Ur
                                      izHkko'kkyh ekuk tkrk gSA d{kk esa p{kq lEioZQ (Eye to eye contact) osQ }kjk f'k{kd vius Nk=kksa dh
                                      eu%fLFkfr dk lgh vanktk yxkus eas liQy gksrs gSaA laosxkRed fLFkfr dh vfHkO;fDr;ksa esa Nk=kksa dh eq[k
                                      eqnzk;sa cgqr vge~ Hkwfedk fuHkkrh gSaA eq[k eqnzkvksa osQ ekè;e ls izlUurk] Hk;] ozQks/] 'kksd] rFkk vk'p;Z
                                      vkfn dk lEizs"k.k ljyrk ls fd;k tkrk gS cf/jksa ,oa xw¡xs O;fDr;ksa osQ fy;s rks ;g lEizs"k.k vR;Ur
                                      mi;ksxh gSA
                                (l) Li'kZ lEioZQµLi'kZ lEioZQ esa Li'kZ dks gh lEizs"k.k dk izeq[k ekè;e cuk;k tkrk gSA Li'kZ osQ ekè;e
                                      ls O;fDr viuh Hkkoukvksa ,oa fopkjksa dh vfHkO;fDr djus esa leFkZ gksrs gaSA gkFk feykrs gh irk py
                                      tkrk gS fd ;g nksLrh dk gkFk gS ;k nq'euh dkA ;g I;kj dk gkFk gS vFkok fn[kkos osQ fy;s izn'kZu
                                      dkA ek¡ osQ gkFk dk ,d Li'kZ ek=k mlosQ f'k'kq dks cgqr oqQN dg tkrk gS A iz'kalk dh ,d 'kcklh]
                                      I;kj dk ,d pqEcu vius vki cgqr&lh Hkkoukvksa] laosnukvksa rFkk fopkjksa dh vfHkO;fDr dk ,d
                                      egÙoiw.kZ lk/u gSA n`f"Vghu Nk=kksa osQ fy;s rks ^Li'kZ* ,d cgqr cM+k ojnku fl¼ gqvk gSA
                                uhps lkj.kh esa 'kkfCnd rFkk v'kkfCnd lEizs"k.k dh izeq[k fo'ks"krk;sa nh x;h gSaµ


                                       lEizs"k.k izdkj          'kkfCnd lEizs"k.k         v'kkfCnd lEizs"k.k
                                 (Types of Communication) (Verbal Communication)    (Non-verbal Communication)

                                  ok.kh lEizs"k.k (Vocal   cksys tkus okys 'kCn (ekSf[kd)  Bgkdk yxkuk] ph[kuk] gk¡] gw¡
                                  Communication)                                      djuk vkfnA
                                  ok.kh osQ fcuk lEizs"k.k  fyf[kr 'kCn               eq[k eqnzk;sa] gko&HkkoA
                                  (Non-vocal
                                  communication)





                                  VkLd   'kkfCnd lEisz"k.k ls D;k vfHkizk; gS\


                                3-6 'kSf{kd lEizs"k.k rFkk yksd lEizs"k.k
                                     (Educational Communication and Public Communication)


                                mi;ksx osQ vk/kj ij lEizs"k.k dks 'kSf{kd rFkk yksd lEizs"k.k osQ nks oxks± esa foHkkftr fd;k tk ldrk gSµ






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