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Educational Management

Notes responsibility to society, he has developed a talent that is fully translatable into a self-satisfying
career, and has a sense of self-worth and strong respect of other people and culture. Such standards
help to define the content of quality education.
Education must undergo a paradigm shift. Old norms and beliefs must be challenged. Institutions
must learn to work with fewer resources. Educational professionals must help students develop the
skills they need to compete in a global economy. The quality of education will improve when
administrators, teachers, staff, and school board members develop new attitudes that focus on
leadership, teamwork, cooperation, accountability and recognition. Therefore, quality is vital for
education for improving existing set up, internal systems and procedure and teaching learning
environment.

23.1 Quality Management in Education

Total quality management is recognized as an important management philosophy and is widely
used in development and acquisition of education. It recognizes the need for continuous development
of the education system, whether students, faculty, or administration. TQM involves principles
applicable to classroom teaching, administration, examination system, curriculum development,
and faculty development, which mean changing the culture of organization.
It is generally viewed that quality lies in business organizations, but due to rapid change in social
needs, it has become prime agenda of the countries worldwide. In the changing context marked by
expansion of education and globalisation of economic activities, education has become a national
concern with an international dimension. To cope with this changing context, countries have been
pressurized to ensure and assure quality of education at a nationally comparable and internationally
acceptable standard. Consequently, many countries initiated “national quality assurance mechanisms”
and many more are in the process of evolving suitable strategy. Most of the quality assurance
bodies were established in nineties and after a few years of practical experience, they have started
rethinking many issues of quality assurance.

Quality is creating an environment where educators, parents, government officials,
community representatives and business leaders work together to provide students with
the resources they need to meet current and future academic, business, and societal
challenges.

23.2 Objectives of Education and Quality

The quality management framework of any institution is derived from its broad objectives. Therefore,
the right objectives of education must be set, both at the national as well as institution levels, before
implementing the total quality management. The objective may broadly be classified in the following
three categories :
(a) Social Excellence : Social norms are the foundation of a country’s culture and provide longevity
to its social values. Many religions and/or polities systems attempt to provide such norms.
Different groups/counties have chosen different models for their community affairs and ethics,
e.g. Islamic ethics, Christian ethics, Hindu ethics, socialism, etc. the believers of these religions
derive their social norms from their religions.
(b) National Excellence : Unity and integrity among the countrymen cannot be taken for granted.
It must be designed, developed and groomed through the educational processes. It can easily
be lost with unplanned and borrowed literature of other counties. For this to be a strong objective,
every mean must be used, including education, media, and the law. The subject of Social Studies

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