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Kulwinder Pal, Lovely Professional University Unit 23: Quality Management in Education: Challenges

Unit 23: Quality Management in Education: Notes

Challenges

CONTENTS
Objectives
Introduction

23.1 Quality Management in Education
23.2 Objectives of Education and Quality
23.3 Challenges of Quality Management in Education
23.4 Summary
23.5 Keywords
23.6 Review Questions
26.7 Further Readings

Objectives

The objectives of this unit can be summarised as below :
• To explain about Quality Management in Education
• To discuss about Objectives of Education and Quality
• To describe about Challenges of Quality Management in Education

Introduction

Education is no doubt goal and market oriented accordingly quality of education has been seen
with reference to the concepts like; fitness of educational outcomes and experience for use defect
avoidance in education process excellence in educational process, conformance of education output
to planned goals, specifications and requirements value addition in education and meeting or
exceeding customers’ expectations of education.
Meeting or exceeding customer needs, continuous improvement, leadership and human resource
development in the system, fear reduction, recognition and reward, teamwork, measurement and
systematic problem solving are the quality principles in higher education. He lays emphasis upon
processes.
Quality in education is a multidimensional concept, which includes all related function and activities
that form the part of academic life in a university system. Therefore, any framework for assessment
of quality should take into account the quality of students, teachers, infrastructure student support
services, curricula assessment and resources.
The real test of quality in education lies with the results. Quality must be viewed in terms of outcomes.
The educated person should display specific competencies in specific areas. The list of specific
competencies regarding quality comprised of, to be literate and have a world view, to appreciate the
contribution of civilization, to value freedom and justice, to appreciate aesthetics, to have a
commitment to the common good, to be critical and analytic, to have empathy, and to participate
politically, economically, and socially in society. A well-educated person is a wise consumer, a
caring and competent person, and he is able to achieve a balance between individual freedom and

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