Page 262 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work Amit Kumar Sharma, Lovely Professional University

Notes

Unit 12: Handling Stress at Workplace

CONTENTS
Objectives
Introduction
12.1 Stress

12.1.1 General Adaptation Syndrome
12.2 Nature of Stress
12.2.1 Fight-or-Flight Response
12.2.2 Experiencing Stress
12.3 Types of Stress

12.3.1 Constructive versus Destructive Stress
12.3.2 Episodic versus Chronic Stress
12.3.3 Causes of Stress
12.4 Personality and Stress
12.4.1 Types of Personality
12.4.2 Hardiness and Optimism
12.4.3 Life Stressors

12.4.4 Life Changes
12.4.5 Life Trauma
12.5 Organizational Factors
12.5.1 Task Demands
12.5.2 Role Demands
12.5.3 Overload

12.5.4 Underload
12.5.5 Role Conflict
12.5.6 Physical Demands
12.5.7 Career Development
12.5.8 Organizational Politics
12.5.9 BPO Workers and Stress

12.5.10 Sexual Harassment at the Workplace
12.5.11 Aggressive Behaviour
12.6 Environmental Factors
12.6.1 Economic Uncertainty

256 LOVELY PROFESSIONAL UNIVERSITY