Page 314 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Managing Human Element at Work

Notes Since, quality of work is concerned with work environment and the impact of work on the
employees, therefore the participation of employees in problem solving and decision-
making is considered to be necessary. Participation of employees leads to human technological
organizational interface, which creates improved quality of life in society and work place.
Work redesign helps in cultural and attitudinal changes that manifest in the socio-cultural
and political system.

14.1.6 Requirements of Quality of Work
• Management should be open to the employees in all decisions and activities of the
organization. The employees should be given freedom to express their views regarding
the working condition or other official problems.

• Employees must be given opportunity to participate in the decision-making process.
• Supervisors must be trained to do their job effectively and to get the jobs done in an
efficient manner.
• The barrier between the management and the employees must be broken and there
should be provision for face-to-face talks. A trustful environment should be established
in the organization.

• Employees should be given feedback for their performance so as to boost them or to
help them improve the quality of work.
• Employees should be promoted for their excellent work.

• There should be a continuous research on the activities of the organization so as to
ensure that there is no hindrance in the performance of the employees or the
machineries.

14.2 Quality Circles

A quality circle (QC) is a group of employees that meet regularly to solve problems affecting
its work area. The ideal size of the group is six to eight members. The size should not be
too big as it prevents members from actively interacting and meaningfully contributing to
each meeting. A quality circle generally recommends solutions for quality which may be
implemented by management. The main features of a quality circle are as follows:
1. A quality circle is a voluntary group.
2. Members meet at periodic intervals to discuss quality related activities.

3. A quality circle has its own terms of reference and offers management for
implementation.
4. Members of a quality circle vary between six to eight members and come from a
particular work area.
5. The ultimate purpose of a quality circle is to improve organizational-functioning.

14.2.1 Objectives of Quality Circles
1. Contributes to the improvement and development of the organization.

2. QC provides opportunity and forum to realize and satisfy people’s need at the
workplace.
3. QC helps to build a happy, worthwhile place to work.

4. It promotes better understanding and thereby create cordial industrial relations.

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