Page 311 - DMGT106_MANAGING_HUMAN_ELEMENTS_AT_WORK

Unit 14: Quality of Work Life

Notes
14.6.2 Components of a Job Specification
14.6.3 Advantages of Job Specification

14.7 Summary

14.8 Keywords

14.9 Review Questions
14.10 Further Reading

Objectives

After studying this unit, you will be able to:

• Define quality of work
• Explain the quality circle
• Understand the morale
• Describe the social security

• Explain the health and safety
• Describe the labour welfare
• Explain the job specification

Introduction

Importance of quality in anything we do can never be underrated. Quality of work
environment shapes the personality of the employees of an organization and leads to their
commitment to the organization. In many organizations, small teams of employees (called
QCs) from within the departments meet for a few hours each week to identify quality and
productivity problems, offer solutions to management and monitor their implementation.

High morale, job satisfaction, a sense of security, healthy and safe environment of the work
place, concern for labour welfare go a long way in enhancing production, improving quality
and overall growth of the employee and employer alike.
Job satisfaction refers to the degree of pleasure or positive affect that an employee has
toward his or her job. Job characteristics, social comparison, and disposition are the factors
that contribute to job satisfaction. According to research, performance, absenteeism, and
turnover are three variables that correlate with job satisfaction. Job satisfaction has been
highly studied and seems related to almost every aspect of a person’s job. Helping people
attain satisfaction with what they do at their jobs, is not only an important aspect of I/O
psychology, it is important to all those who work; a 1/3 of our days is spent working and
we will work an average of 20 to 30 years in our lifetime. This personal case study will be
explored and illustrated how job satisfaction is directly linked to the level of motivation and
attitude an employee has in regards to his job.

14.1 Quality of Work

Quality of work means incorporating socio-psychological needs of employees into the
requirements of particular technology and structures or processes of an organization. It also

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