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Unit 14: Quality of Work Life

Fair and Reasonable Pay: Quality of work is based on the concept of equal pay. This means Notes
that the employees should be paid in a proper way and within the specified time. The
compensation that is given to the employees has two main objectives. The first one is that
it creates a favourable working environment and the organization gets adequate number of
human resources for its production process. The second one is that it helps employees to
support his family.
Favourable and Safer Environment: Quality of work provides good working conditions that
help employees to achieve organizational goals in the estimated time. For example, in India,
the Factories Act 1948 specifies rules and regulations that ensure the protection of employees
from health hazards.
Benefits for Employees: Earlier, the employer had the benefit of bargaining with the employee.
Now-a-days, the employees expect more benefits such as share in the company profit,
medical insurance, and housing and welfare facilities.
Job Security: The main requirement of employees is a job stability. The employers should
offer them job security in order to get good results in return. The employees do not like
to be the victims of personal policies of employers.
Job Satisfaction: Employees work with full enthusiasm and come up with good results if
their talent is properly utilized and appreciated. The management should therefore improve
and redesign jobs in such a manner that the employees are satisfied with their job.
Provision of Autonomy as well as Control for Developing Human Resources: By providing
sufficient autonomy and control to workers, it helps them to apply their skill on work. This
ensures improvement in quality of work.
Scope for Better Career Opportunities: Now-a-days employees are not only concerned with
their pay scale but want to improve their technical and academic skills. The management
should therefore provide facilities to improve the talents of the employees. For example, the
management can provide training on latest technologies or can send the employees on site
for training.
14.1.4 Approaches to Improve Quality of Work
Following are the approaches that help in improving the quality of work:

Flexibility in Work Schedules: The employees should be given freedom to work in the way
they feel to a certain extent. The time restriction and strictness in the organization can lead
to poor quality of work and also overstress the employee.
Freedom in Forming Workgroup: This includes freedom of employees to make decisions
regarding production methods, distribution of work, and selection of team members and so on.
Opportunity for Growth: Growth opportunity is essential for those employees who are very
career oriented. The provision for growth helps in motivating the employees, which in turn
results in good work.
Participation of Employees: If the employees are given opportunity to participate in the
decision-making process and management by objectives process, they get the feeling of
belongingness to the organization. Such provision satisfies the employees and motivates
them to work hard.
Implementing Suggestion Systems: The suggestion system helps in improving the system of
the organization, which in turn provides better facility for the management as well as the
employees. The suggestion system can include cash rewards for those who provide useful
suggestion that is beneficial for the whole organization.
14.1.5 Impact of Quality of Work in Organizational Climate
The quality of work helps in achieving integration between the technological, human, and
organizational and society demands.

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