Page 99 - SOFTWARE TESTING & QUALITY ASSURANCE

Software Testing and Quality Assurance

User Manual
This is the most useful and mandatory document that all software products must accompany when the
product is sold to a customer. This is available as both printed and online material. The manual
provides all the information that the user would like to know about the software. This enables the user
to acquire knowledge about the software functionalities and features.

The Microsoft Word 2003 user manual provides users step by step instruction of
how to use and work with various features and applications that is present in
the software. This information helps the user to learn the software without any
external assistance.
Today, many organizations provide only limited information in printed manuals. This information will
help you to know and use the basic features and applications of the software. However, the more
detailed manuals are made available online. The users can visit the respective organization's Web site to
download or view the manuals.
Online Help
Online help is used along with the manual. It is easy to use and search for specific information easily
and quickly, since it is indexed. Most online help allow users to ask the question in simple English
language. The user types the question in a text box area to get a related reply. The reply could be a list
of the various options or activities related to the question asked. The figure 7.3 shows the Online Help
Webpage of Microsoft Word application.

Figure 7.3: Microsoft Word Online Help Webpage

Many software products come with an inbuilt help option, which the user can use
as online help. To use an online help, the user must have the Internet connection,

but the inbuilt help option does not require the Internet connection as the in-built
option is a default feature of the software product.

The Windows online help enables you to search for information online from the
working window. Windows also provides an inbuilt help option which works
similar to an online help. Both these options can be accessed from the menu.
Microsoft Office Word 2003 Help is the inbuilt help option and Microsoft Office
Online is for online help. As you can see in figure 7.4, Microsoft’s Word
Window has both online help and inbuilt help in its menu -- Help.

92 LOVELY PROFESSIONAL UNIVERSITY