Page 205 - DMGT304_EVENT_MANAGEMENT

Event Management

Notes 9.2.2 Outcomes

Recruitment of quality candidates who are right for the organisation

Robust and objective decisions which stand up to internal and external scrutiny
Cost and time effective recruitment decisions
Improvements in managers' interviewing/assessment skills

An enhanced reputation for the organisation which makes it more attractive to potential
employees

9.3 Preparing Job Description for Event Staff

An event staff member is someone who helps to prepare venues for occasions such as concerts,
sporting events, plays, trade shows or other types of live events. Event staff members may work
in a variety of positions such as concession stand workers, ushers, ticket-takers or security
personnel. Some work to set up lighting, sound and scenery equipment. Still others work to
keep the events organized and clean. In this way job description is prepared for each and every
individual. Let's have a broader look over it.

9.3.1 Event Setup

Depending on the size and scope of the occasion, staff members hired to work prior to an event
might perform duties such as setting up bleachers or chairs, building stages or preparing the
playing surfaces for sporting events. Pre-event staff members who work in arenas might be
responsible for quickly covering the ice after a hockey game by setting up a wooden floor for an
upcoming basketball game.

9.3.2 Concessions

Event staff members who work in concessions not only serve food and drinks, but must also
know how to operate cash registers and check identification for customers who wish to purchase
alcoholic beverages. While in general staff members need not know how to cook, they do need
to keep an eye on what is being served, maintain food safety practices and work quickly while
practicing good customer service skills.

9.3.3 Ushering

Event staff members who work as ushers are responsible for making audience members are in
their proper seats and that all fire codes are followed by keeping the aisles clear once an event
has begun. Ushers may also be required to provide basic information such as the length of the
event and the locations of concessions and restrooms. As with concessions, staff members who
work as ushers should possess good people skills.

9.3.4 Security

Most events, regardless of size, feature individuals who keep the crowd under control and
protect the performers during the course of an event. Security members also are typically
responsible for checking bags and purses before allowing entrance into an arena or stadium.

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