Page 173 - DMGT501_OPERATIONS_MANAGEMENT

Unit 6: Quality Assurance and Control

ISO: 9001 Notes
These systems (9001-9003) describe about the quality aspects covered
and are known as module-1, module-2 & module-3 respectively.

ISO: 9002 }
ISO: 9003
ISO: 9004 : What sort of Quality Operations are appropriate to a Project?
These are internationally accepted standards and laid down in an organised way. The standards
have been split into 20 Sections (called Elements) to enable users to implement it easily, effectively
and efficiently (3 e’s). They provide an opportunity to have a complete record of all the
20 elements, based on their company standards for use within their own industry. The standards
have been written in general terms with the Product manufacturer in mind but the standards are
equally applicable to the service industries such as banking, hospitals, hotels and restaurants,
educational institutions etc.

Standards under ISO: 9000 System

ISO: 9000 Quality Management and Quality Assurance Standards Guidelines for Selection and
use of modules.
ISO: 9004 Quality Management and Quality System Elements – Guidelines for 20 Elements.
ISO: 9001-model 1 - Model for quality assurance in design/development, production, installation
and servicing.
ISO: 9002-model 2 - Model for quality assurance in Production and Installation.
ISO: 9003-model 3 - Model for quality assurance in Final Inspection and Testing.
ISO: 9000 (Quality Management)
1. This standard provides the essentials of putting a Management of Quality Assurance
Policy action.
2. It clarifies the relation between different quality concepts and specifies the rules for using
the three models given in ISO: 9001, 9002 and 9003.
ISO:9004 (Quality Management and Quality System Elements Guidelines)
3. Consists of an examination of the quality system elements cross-referenced in ISO: 1000
and the system standards. A manufacturer needs to understand an operation in sufficient
detail so that only the appropriate elements are selected for each stem of the operation.
The object is to minimise cost of the quality project while maximising the benefits.

Three Quality Assurance Models

Model One (ISO: 9001)

Model one is for use when conformance to specified needs is to be assumed by the manufacturer
throughout the whole cycle from design to servicing. Model one represents the fullest requirement
involving all the quality system elements in ISO: 9004 at their most stringent.

Model Two (ISO: 9002)

Model two is more compact. It is for use when the specified requirements for products are
started in terms of an already established design or specification. Only the suppliers capabilities
in production and installation are to be demonstrated. Here again all the elements of ISO:9004
are present, but some are treated less stringently.

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