Page 174 - DMGT501_OPERATIONS_MANAGEMENT

Operations Management

Notes Model Three (ISO: 9003)

Model three applies to situations where only the suppliers’ capabilities for Inspection and
Testing can be satisfactorily demonstrated.
In this model, only half of the quality system elements of ISO: 9004 are required and at a lower
level of stringency than model two.

Salient Features of ISO: 9000

ISO: 9000 helps in fixing responsibility:
1. A company adopting ISO: 9000 series must identify and assign responsibility for all
functions that affect quality. The aim of company shall be to achieve, sustain and improve
the reputation for ‘quality’ at competitive prices in the national and International markets.
For achieving this aim, the responsibility and commitment to quality belongs to the
management. An executive with necessary authority and ability must be put incharge as
‘Management Representative’ (MR) and his job would be to co-ordinate so that
requirements of ISO 1000 are met. He must accord the buyers’ representatives all the
facilities listed in the contract and allow him reasonable access to the company records
and procedures (Management Responsibility).

2. The supplier shall establish and maintain a documented quality system as a means of
ensuring that product conforms to specified requirements. This shall include:

(a) The preparation of documented quality system, procedures and instructions in
accordance with the requirements of the International Standard.

(b) The effective implementation of the documented quality system procedures and
instructions (Quality Policy).
3. The supplier shall establish and maintain procedures for contract review.

4. The supplier shall establish and maintain procedures to control all documents and dates
that relate to the requirements of this International Standard. These documents shall be
reviewed and approved for adequacy by authorised personnel prior to issue (Documents
& Data Control).

5. The supplier shall ensure that purchased product conforms to specified requirements.
6. The supplier shall establish and maintain procedures for verification, storage and
maintenance of purchased supplier product provided for incorporation with the supplies.
(e.g., Rolling-mill for a mini steel plant project).
7. Where applicable and appropriate, the supplier shall establish and maintain procedures
for identifying the product from applicable drawings, specifications or other documents,
during all stages of production, delivering and installation.

(Identification of Product)
8. The supplier shall ensure that all processes are carried out under Controlled Conditions.
(Process Control). The supplier shall ensure that:
(a) The incoming product is not used or processed until the same has been inspected or
otherwise verified (Raw Materials Inspection).

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