Page 175 - DMGT501_OPERATIONS_MANAGEMENT

Unit 6: Quality Assurance and Control

(b) The product is being inspected and tested as per quality plan during all stages of Notes
production (Inspection and Testing).
(c) The supplier shall carry out all final inspection and testing in accordance with the
quality plan or documented procedures (Inspection & Testing).
9. The supplier shall control, calibrate and maintain inspection, measuring and test equipment,
whether owned by the supplier or provided on loan by the purchaser.
(Inspection Measuring and Test Equipment)
10. The identification of inspection and test status shall be maintained, as necessary, throughout
production and installation to ensure that only the product that has the required inspection
and test is despatched.
(Inspection and Test Status)

11. The supplier shall establish and maintain procedures to ensure that product which does
not conform to specified requirements is prevented from inadvertent use or installation.
(Control of non-conforming product)

12. The supplier shall establish, document and maintain procedures for investigating the case
of non-conforming product and the corrective action needed to prevent recurrence and
also suitable measures to rectify the procedures and processes to prevent recurrence.
(Corrective action)
13. The supplier shall establish, document and maintain procedures for handling, storage,
packaging and delivery of products.
(Handling storage, packaging and delivery).
14. The supplier shall establish and maintain procedure for identification, collection, filing,
storage, maintenance and Quality Records.
(Quality Records)
15. The supplier shall carry out internal quality audits to verify whether quality activities
comply with planned arrangement and to determine the effectiveness of the quality system.
(Internal Quality Audits)
16. The supplier shall establish and maintain procedures for identifying the training needs
and provide for the training of all personnel activity affecting quality during production
and installation. Appropriate records of training shall be maintained.
(Training)

17. Where appropriate, the supplier shall establish procedures for identifying statistical
techniques required for verifying the acceptability of process capability and product
characteristics.
(Statistical Techniques)
ISO: 9000 can be summarised as
The ISO: 9000 series of standards are basically Quality Assurance Standards and not product
standards. The series of standards aims at the following:
1. Increased customer confidence in the company.

2. A shift from a system of inspection, to one of quality management (QC–QA).

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