Page 208 - DMGT501_OPERATIONS_MANAGEMENT

Operations Management

Notes Answers: Self Assessment

1. False 2. False
3. False 4. True
5. False 6. True

7. True 8. True
9. False 10. False
11. 3, 25 12. Quality Circles
13. Zero 14. Optimization
15. cannot

6.22 Further Readings

Books Asaka, Tetsuichi and Kazuo Ozeki, Handbook of Quality Tools: The Japanese
Approach, Cambridge, MA: Productivity Press, 1997.
Besterfield, Dale H., Quality Control: Upper Saddle River, NJ: Prentice Hall, 1997.

Burr, Adrian and Malcolm Owen, Statistical Methods for Software Quality: Using
Metrices to Control Process and Product Quality, Cincinnati, OH: International
Thomson Publishing, 1996.
Carlyle, W. Mathew, Douglas C. Montgomery, and George C. Runger,
Optimization Problems and Methods in Quality Control and Improvement, Journal of
Quality Technology 32, no. 1 (January 2000): 1-17.
Evans, James R, The Management and Control of Quality, Cincinnati, OH: South-
Western College Publishing, 1999.
Juran, Joseph M., and A. Blanton Godfrey. eds. Juran's Quality Handbook, 5th ed.
New York: McGraw-Hill, 1990.

Online links www.iso.org/iso/management_standards.htm
www.iso14000-iso14001-environmental-management.com
www.sixsigmaspc.com/six-sigma/sixsigma.html

managementhelp.org/quality/tqm/tqm.htm
www.kaizen.com

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