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Dilfraz Singh, Lovely Professional University Unit 7: Process Control Charts

Unit 7: Process Control Charts Notes

CONTENTS
Objectives
Introduction
7.1 Analyzing a Process
7.2 Process Flow Charts
7.3 Process Decisions
7.3.1 Buy or Make Decisions
7.3.2 Level of Mechanization
7.3.3 Process Choice
7.4 Characteristics of Different Production Systems
7.5 Services Processes

7.6 Designing Processes
7.7 Summary
7.8 Keywords
7.9 Self Assessment
7.10 Review Questions
7.11 Further Readings

Objectives

After studying this unit, you will be able to:

Know what a process is and how to analyze it
Categorize processes
Understand concept and measurement of performance
Understand the importance and parameters relating to flexibility

Know the importance and parameters relating to timeliness

Introduction

The design of manufacturing processes and service delivery systems cannot be made without
considering product design decisions. Many aspects of product design can adversely affect
operations performance. New products and services must be produced and delivered efficiently,

at low cost, on time, and within quality standards. Process technology decisions relate to
organizing the process flows, choosing an appropriate product–process mix, adapting the process

to meet strategic objectives, and evaluating processes.
First, we need to understand how processes work and how they contribute to the competitiveness
of the organization. What is a process? How can an organization choose the best process? How
can an organization improve the already built process capacity? How can a process’s weaknesses
be determined? When to decide to change a process for the better? Answers to these questions
are important. In this lesson, we will discuss concepts related to process design and planning.

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