Page 206 - DMGT501_OPERATIONS_MANAGEMENT

Operations Management

Notes 14. Design standardization enables ........................ of the production process.
15. Quality ........................ be improved by investment in high technology alone.

6.21 Review Questions

1. What does your basic understanding say about quality control in life and in organisations?
2. Write short note on "Collection and Presentation of Data".

3. Explain the concept of "Central Tendency". What is its relevance?
4. What are chance and assignable causes of variations?
5. (a) What is the objective of inspection in a manufacturing industry? Write its uses at
various stages and the errors associated with inspection.
(b) Differentiate between hundred percent inspection and sampling inspection.
6. Discuss process capability and write procedure for its evaluation.
7. What do you mean by Control Charts in Process Control? Write the maintenance and
usage of Control Chart.
8. What do you understand by 'Quality'? How the emphasis is shifting from Quality
Assurance?
9. Define Statistical Quality Control. Describe briefly the techniques of SQC used in:
(a) Inspection of Incoming Materials
(b) Inspection during Process Control

10. Explain how the same is used for Inspection of Incoming Materials.
11. Explain the importance and Benefits of SQC techniques.
12. Explain the role of human behaviour in managing quality and also explain the following
concepts:
(a) Quality Circles
(b) JIT Concept
13. Describe 'Use of Gauges and Fixtures' in Controlling Production Quality during
Manufacturing.
14. "In order to be successful change must take place rapidly". Explain with reference to
KAIZEN.
15. In a forging operation 20 samples were taken and number of defects observed in each
sample. The results are as follows:

Sample Number of defects observed

1 3
2 6
3 2
4 7
Contd...

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