Page 42 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Unit 3: Needs Assessment

Training Needs Assessment provides information on where training is needed, what content of Notes
the training is needed, what the content of the training should be, and who within the
organisation needs training in certain kinds of skills and knowledge.

Self Assessment

Fill in the blanks:
1. A ………………. is the gap between the knowledge, skills and attitudes required and the
knowledge, skills and attitudes already possessed by the trainee and exists at all levels of
the organisation.
2. The company must set the ‘climate’ for training in their organization by …………… their
decisions and their intentions for staff training.
3. The organisational effectiveness depends on the performance and ……………. of their
employees.
3.2 Methods and Techniques of Training Need Assessment

There can be many approaches/methods or techniques to justify the Training Need assessment.
The following six approaches/techniques are most common:
(a) Training Need Survey: This is the most commonly technique used for training need
assessment. However, since this approach is based on opinions/views, its effectiveness
will largely depend on the quality of survey.
The survey is designed and conducted to collect the opinions or organisational culture
affecting performance, educational skill and attitudes of the personnel, organisation impact
on resources, the willingness of the bottom and intention of the top, etc.
A proper recorded and analysed survey will not only help in working out T & D strategies
and objectives but it will also provide useful input to decide the budget or justify the
T & D activities.

The suitability of this approach will however depend on the:
 Openness in the organisational culture
 Size of the organisation and its population
 Complexity of job in question

 Opportunity to make a difference between population and area of excellence
 The correctness of the resources.

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Caution Survey of training need must define the following:

 Present Needs
 Future Needs
 Individual Needs
 Organisational Needs

 Job requirement & Job performance level

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