Page 67 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM
P. 67
Training and Development System
Notes
Example: A person training to be a personnel assistant may be placed in a role playing
training model where they sit at a desk in personnel and take mock-phone calls and walk-in
inquiries.
As they walk through these situations they respond in a way that they think is appropriate
following written procedure models. They may answer questions, hand out personnel forms,
etc. The benefits of this type of training are: (1) it is relatively inexpensive, and (2) it covers skills
that are specific to the job in question. The drawbacks are that some employees may not feel
comfortable in this situation, and they may not learn well under the pressure.
Apprentice training is another category of training methodologies that can be used to train
employees. In these types of training programmes, new employees follow the lead of an
experienced employee in order to learn new skills and to learn how to function properly in the
job in question. This type of training is most commonly used in trade and craft industries;
however, it can be used successfully in office situations as well. The benefits of this type of
training programme are that it gives the new employee a role model for proper work behaviour
and functioning, and it provides new employees with personal support during their training.
The drawbacks to this type of training programme are: it hinders the ability of the experienced
employee to do their work, personality conflicts impact the quality of the training and results of
the programme, and the overall productivity of the company is hindered during the training
process.
Task Which of the following is not a follow-up strategy for ensuring the effective
designing of training programme and why?
(a) Newsletters and web posting
(b) Peer observations and coaching
(c) Mentoring
(d) Role-playing.
Self Assessment
Fill in the blanks:
10. Programmed Instruction is a .................................. format of training.
11. .................................. training is a training programmes in which new employees follow the
lead of an experienced employee in order to learn new skills and to learn how to function
properly in the job.
12. ………………… is an inexpensive training methodology.
4.4 Outcomes of Design
The outcomes of design include:
4.4.1 Operational Design of On-the-Job Training
The initial aspects in the design of the programme for on-the-job training are:
1. List the agreed objectives for the training programme: At the first stage I, the design
process the objectives are listed as the start of a blueprint
62 LOVELY PROFESSIONAL UNIVERSITY
