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Total Quality Management
Notes improving knowledge and experience. Every mistake is a valuable lesson in experience.
People have to upgrade not only their knowledge about the product and process but also
about customer’s perception changes.
11. Taking narrow dogmatic approach: Some organizations are determined to follow the
Deming approach or Juran approach or Crosby approach, etc. It must be remembered that
the each of the quality gurus and other experts have made valuable contribution. For TQM
to be successful, it is imperative that organization has to assimilate from all these
philosophies and create a blue print for their success.
Behavioral Barriers
Some people do not want the implementation of TQM in the organization. This arises due to:
1. Individual values, attitudes, perception, personality, etc.
2. Lack of training, & learning opportunities
3. Management styles viz. autocratic, democratic or laissez-faire
4. Level of success
5. Organizational structure itself doesn’t permit the implementation of TQM
3.4.2 Benefits of TQM
Various total quality management benefits are as follows:
1. Reduction of defects because TQM promotes quality awareness and participation of all
members of the organization, not just the QA or QC department. It means quality at the
source.
2. Total quality management system leads to ease of problem solving. Through measurements
such as SPC and other techniques such as failure analysis, defects and failures (even potential
failures) can be identified and addressed.
3. TQM also leads to continuous improvement of processes and products. TQM system should
also improve the efficiency of people and machine.
4. TQM leads to quality products which leads to customer satisfaction.
5. And finally, by reducing defects and improving machine and personnel efficiency, TQM
should lead to cost savings and profitability improvement (bottom line).
6. A philosophy that improves business from top to bottom.
7. A focused, systematic and structured approach to enhancing customer’s satisfaction.
8. Process improvement methods that reduce or eliminate problems i.e. non-conformance
costs.
9. Tools and techniques for improvement – quality operating system.
10. Delivering what the customer wants in terms of service, product and the whole experience.
11. Intrinsic motivation and improved attitudes throughout the workforce.
12. Workforce is proactive – prevention-orientated.
13. Enhanced communication.
14. Reduction in waste and rework.
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