Page 202 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Planning and Managing IT Infrastructure

Notes
Figure 12.2: Industry Needs Driving BIDW
GOVERNMENT FINANCIAL RETAIL TELCO
SERVICES

Service to the citizen Compliance Reporting Store Operation Fraud Analysis
Analysis
Homeland Portfolio Analysis Chum Analysis
Security Customer Loyalty
Customer Statements Improving Response
E-Government Programs Times
Customer Profitability
Collaborative
Enforcement & Traffic Analysis
Wire Transfer Alerts Planning and
Regulation
Forecasting Product Affinity/
Branch Office
Human capital Bundling
Scorecards Loss Prevention
Management
Customer Acquisition, Supply Chain
Information
Dissemination Relation, Profitability Optimization

Source: http://www.inst-informatica.pt/servicos/informacao-e-documentacao/biblioteca-digital/areas-
aplicacionais/business-intelligence-data-warehousing/business-intelligence-and-data-warehousing-bidw
This Figure 12.2 highlights some of the major reasons customers are implementing BIDW systems
in four major vertical industries—Government, Financial Services, Retail, and
Telecommunications.

Self Assessment

Fill in the blanks:

3. A business intelligence ................................... is an enterprise-wide store of cleansed,
reconciled data extracted from a wide variety of operational systems and optimised for
reporting, analysis, and monitoring.
4. Raw data is typically stored, retrieved, and updated by an organisation’s ...................................
system.

5. ................................... in a data warehouse is typically confidential and critical to a company’s
business operations.

12.3 Business Intelligence Tools

Business Intelligence (BI) tools are add-on software applications that a company uses to
consolidate and make sense of the mountains of data it develops, such that managers can act
intelligently upon that data.

Businesses often have a tremendous amount of data to sort through and Business Intelligence
Tools are the software used to view data that is typically complex. The tools allow multiple
ways of looking at the data. The concept for Business Intelligence Tools emerged from the
business intelligence environment where businesses had a need to gather data. Consistently
monitoring the operations and financial aspects of a business helps determine its current health
and where it should be in the future.
Business intelligence tools are a type of software that is designed to retrieve, analyse and report
data. This broad definition includes everything from spreadsheets, visual analytics, and querying
software to data mining, warehousing, and decision engineering.

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