Page 207 - DCAP307_PLANNING_AND_MANAGING_IT_INFRASTRUCTURE

Unit 12: Business Intelligence

Notes
Figure 12.3: BPM Processes
STRATEGY 2. Plan
1. Strategize
Plans, budgets,
Strategic Plans scenarios
Strategic Maps Projects/initiatives

Integrated
data
4. Act and Adjust
3. Monitor
Scorecards
Reports/analysis
Forecasts and Alerts
models EXECUTION
agents offers

Source: http://steconomice.uoradea.ro/anale/volume/2009/v4-management-and-marketing/210.pdf

Notes The key to effective BPM is tying performance metrics to business strategy, and that
means a melding of two areas of technological functionality: strategic management systems
and performance metrics. The first are systems that manage the key business processes that
affect strategy execution, including objective management, initiative management, resource
management, risk management and incentive management. The second is essentially a
business intelligence platform for automated data exchange, reporting and analysis.
BPM should produce three core deliverables:

 Information delivery to enable managers to understand the business.
 Performance oversight to enable them to manage the business.
 Performance effectiveness to enable them to improve the business.

!

Caution Business performance management must be an enterprise-wide strategy that seeks
to prevent organisations from optimising local business at the expense of overall corporate
performance.

Task What are the steps included in business process optimum performance?

Self Assessment

Fill in the blanks:

13. ...................................... can be considered as being the final component of business
intelligence. Business performance management allows companies to more efficiently
collect data from their various sources, analyse it and take appropriate action.

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