Page 261 - DMGT304_EVENT_MANAGEMENT

Event Management

Notes 12.1 Crowd Management

It comprises of the steps taken to organize and manage crowds. The key points to consider
are:
1. The number of people at the venue
2. The likely behavior of the spectators

3. The timing of the event, session times and peak times
4. The layout of the venue and other facilities
5. The security services

6. Conduct an evaluation of all structures available for mosh pit management
7. Obtain engineering and specialist advice

8. Isolate the mosh pit from general audience.
9. Introduce mosh pit safety announcements in advance of the and during shows.
10. The legal requirements and general guidelines.

Task Define crowd management in your own words.
Once a risk has been identified, in particular, risks such as congestion, overcrowding should be
analysed. The risks needs to be prioritised and plans put in place to avoid them (preventive
measures) or deal with them, should they occur (contingency measures).

As in all management, it must include planning, organizing, staffing, directing and evaluating.
Particularly critical to crowd management is defining the roles of parties involved in an event,
the quality of the advance intelligence, and the effectiveness of the planning process.
(i) Crowd Actions: To have an effective plan, facility management must be aware of the
characteristics of the audience attracted by a particular event. Once the facility operator,
police commander and event promotor know their crowd they must plan accordingly.
Hundreds of thousands of events are held nationally and few, if any, have problems. But
unquestionably, new and unexpected difficulties have been arising. In major cities, for
example, some police officers have informally estimated that at any one time anywhere
from one half to two percent of the spectators at sporting events are carrying handguns.
There are four types of conditions that can create crowd management problems:
(1) Problems created by a crowd from within; (2) Problems created for a crowd from
outside; (3) Environmental catastrophe; and (4) Rumor. These threats must be considered
by those responsible for managing crowds.

!

Caution To have an effective plan, facility management must be aware of the characteristics
of the audience attracted by a particular event.

(ii) Public Education: Schools, governmental and social service agencies have prepared us to
confront many situations which pose serious threats to our personal safety. Fire drills

256 LOVELY PROFESSIONAL UNIVERSITY