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Event Management
Notes Philadelphia, has departed from this casual look of peer security and supplies specially
designed outfits for their own youthful security personnel.
In a crowd, patrons should always be aware of the possible effect of their actions on the
safety of the whole group. An audience’s tolerance of abusive actions further jeopardizes
its own safety.
Responsible patrons will acquaint themselves with local laws and facility house rules and
should not hesitate to report situations that threaten their safety to the facility management,
promoter and/or the media. In many instances, the pressure of public opinion is the best
regulator of private industry.
(v) Tickets: By using computer technology and standardized ticket design, we can sell tickets
to an event at both local and non-local sites for the convenience. The elimination of
festival seating and restrictions on general admission seating may have unexpected
repercussions at ticket outlets, especially for “superstar” performances. While reserved
seating largely removes the factors which cause early and overwhelming crowds to gather
hours before an event, reserved seating can instead result in the early gathering of large
crowds at ticket outlets who have come to purchase tickets for the limited prime seating
areas. These factors can cause problems and difficulties for ticket outlets. To help relieve
this problem, two options are suggested: (1) The actual date, time and location that the
tickets are to go on sale should not be announced prior to the time that tickets are released
for sale. (2) When the demand for tickets is expected to exceed the available seating
capacity, a mail order system of ticket sales should be implemented.
Did u know? Pushing, fighting, spreading rumors, the use of firecrackers or projectiles all
can cause severe repercussions that the instigator may never have considered.
(vi) Queueing: Whenever large crowds gather for the purpose of peaceably entering an area it
is vital that the processing of those people be organized, orderly and disciplined, and, if
ticket taking is going to take place, that it be coordinated with the queueing of patrons.
There are two major types of queues, linear and bulk, as described by pedestrian planner
Dr. John Fruin in his book entitled Pedestrian Planning and Design. In linear queueing
people line up in single file. In a bulk queueing there are no defined lines, but simply a
large amorphous mass.
Many facility in cooperation with law enforcement agencies queue their patrons in zig-
zag lines, around buildings, and on sidewalks. Often queues are further organized by
metering (when sections of a queue enter a facility in a measured and regulated manner).
In this way, patrons can claim a particular space, feel less anxious about their ability to
enter in an orderly fashion and can judge better the length of time it will take them to
enter, as they progress in a line. Using a queue means having control over a large crowd.
It also prevents the potential hazard of a mob craze-the sense of urgency causing a rush
toward an entry point. This sense of urgency or anxiety is the crucial factor that must be
removed. The type of queueing to be used, along with the other procedures, like metering
must be planned in order to minimize the potential for crowd disorders outside of a
facility.
(vii) Contraband Screening: Searching patrons for contraband has become increasingly prevalent.
Pre-admission screening is a reasonable preventive measure to prohibit or reduce such
items as weapons, dangerous objects, alcohol, drugs and other undesirable objects and
substances from being introduced on to the premises. City Council should specify by
ordinance contraband materials not allowable at major events and also require the
contraband prohibition to be posted at the event and on tickets.
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