Page 145 - DMGT550_RETAIL_MANAGEMENT

Retail Management

Notes customizable, templates in every module. The product offered a wide variety of options,
being available in five different editions, with each edition offering a different set of HR
modules. Each edition, in turn, comprised different options based on the number of features
available. This variety made EmpXtrack easily configurable and customizable for the
customer’s needs. Finally, it was cost-effective, offering a flexible pricing model and low
front-end cost. The customer chose to implement two modules of EmpXtrack that fit its
requirements: the Goal Setting System and the Appraisal System. The solution was required
for 500 users and was to be implemented within one and a half months. To meet the
stringent implementation deadline, all the stakeholders from Saigun worked in parallel
with each other, effectively handling both the qualitative and quantitative aspects. Both
modules were deployed smoothly though there were challenges in collecting the customer’s
data. This was resolved through constant communication with the stakeholder at the
customer site, with Saigun team working relentlessly to collect the customer data till all
the requisite information was collected in the format that it was needed in.
Results

This engagement was completed within the expected timelines. With the automation of
HR processes, the organization and functioning of HR systems have become smoother
and timeline-driven, resulting in a huge saving on time, efforts and resources. The solution
allows the company to generate any kind of MIS report demanded by the management,
and this ready availability of data has had a positive impact on non-HR processes as well.
Most importantly, with the Goal and Appraisal Sheet being readily available to all
employees and managers, employee satisfaction has increased and employees’ faith
restored in the company’s capability to meet their expectations. The HR team in charge of
the project on the customer side has won kudos for completing this engagement within
such a short timeframe. Saigon’s product and flawless implementation has resulted in
complete customer satisfaction, with the customer opting for three more modules from
EmpXtrack – HRIS (Human Resources Information Systems), Employee Self Services and
Payroll. This will be a bigger engagement covering 6000 employees.
”The Saigun team worked within a tight schedule to meet our appraisal cycle requirements. EmpXtrack
is easy to use and offered some comprehensive features that were customized to meet our specific
requirements. We found the Saigun team very proactive and quick to help during a crucial
implementation phase where they provided us with 24/7 support.” – HR Manager

Questions:
1. What are the constraints faced by the manual automation system?
2. Describe the need for automation of the procedures.

Source: http://www.empxtrack.com/resources/case-studies/implementing-a-comprehensive-performance-appraisal-system-for-
India-leading-retail-chain/

8.9 Summary

 Human resource is the pivot around which the complete retailing industry rotates. Being
a typical service based industry human resources play a critical role.
 There are various factors which influence human resource management aspects in retail.
These include scope of operations, nature of merchandise and type of organisation.

 Human resource requirements vary for large retail stores vis-à-vis small retail stores.
Human resource needs in retailing also vary as per the tasks needed to be accomplished.
 Tasks can be broadly divided into strategic, merchandising, group management and
administrative/legal.

140 LOVELY PROFESSIONAL UNIVERSITY