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Unit 2: Strategic Training

Notes
Figure 2.6: Dave Ulrich Model

1. As Change Agent (Change Management): The HR role includes empowerment, building
capacity for change, new HR procedures, new work norms and cultural change. Therefore,
the HR responses should be towards vision/mission exercises through involvement of
employees by soliciting their opinions, aspiration driven approach to change, and training
focussed on introducing change issues in right perspective.
2. Strategic Partner (Organisational Diagnoses): The HR role emphasizing on training
includes business alignment, capability focus, organisational diagnosis and measuring
HR deliverables. Hence, the HR response should be towards balanced scorecard, online
surveys, HR procedures, alignment with business needs that leads to strategic support to
business and Six Sigma.
3. Employee Champion (Personnel Care): The HR role includes making the work challenging,
performance management, promote teamwork, grievance/conflict resolution, work culture
and international/external communication. Therefore, the HR response should be towards
competency mapping, knowledge management, career/succession planning and HR as a
key channel of communication.

4. Administrative Expert (Personnel Administration): The HR roles include improving current
processes and rethinking new processes, quality of execution and improvement in response
time to ensure customer satisfaction and cost optimisation. Hence, the HR responses
should be towards timely support to the Line function on HR matters, network of HR
functionaries embedded in core business structure, focussed HR processes and online
access to HR information through internet.

Task Find out the Analysis of TATA motors to Align Training with Business Strategy and
compare it with Maruti.
Self Assessment

Fill in the blanks:
10. In small companies, training is generally of the on-job type conducted by ……...........…
managements under the general direction of the personnel department.

11. The Instructional System Development model comprises of five stages which are Analysis,
Planning, Development, Execution and ……………….
12. In transitional model the outer loop describes the vision, mission and …....……… of the
organization on the basis of which training model i.e. inner loop is executed.

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