Page 49 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM

Training and Development System

Notes (b) Occupational Needs: The need for fulfilling the competence gap to perform quality output,
breaking the barriers of interpersonal group effectiveness, developing confidence to take
up challenges and initiatives; generally clarifies the occupational need. Among these,
Team Development, Group dynamism OJT, JIT, etc. can be considered.
(c) Organisational Needs: Every organisation strives for excellence in job performance to
achieve total dynamism in respect of fulfilling its objectives. Therefore, there must be an
approach to develop individuals by way of correcting their attitude, appraising and
counselling him/her which can promote harmonious work culture. The management
development programmes OD, MBO, etc. are the common organisational needs.

Self Assessment

Fill in the blanks:

10. The training needs exist at the three levels which includes …………………., Occupational
needs and Organisational needs.
11. The management development programmes OD and MBO are the common ………………
needs.
12. Skills, knowledge and ………….. are the three dimensions of a performer which contribute
towards his/her total effectiveness or the competence.

3.5 Training Need Assessment-Organizational and
Operational Analysis

McGhee and Thayer introduced a framework for understanding the needs-assessment process.
It identifies three critical and interrelated components; Organisational analysis, Operations
(or task) analysis, and Person analysis.
Training efforts aim at meeting the requirements of the organisation (long-term) and the
individual employees (short-term). This involves finding answers to questions such as: Whether
training is needed? If yes, where it is needed? Which training is needed? etc. Once we identify
training gaps within the organisation, it becomes easy to design an approach to training
programme. Training needs can be identified through the following types of analysis (Thayer &
McGhee Model):
(a) Organisational Analysis: It involves a study of the entire organisation in terms of its
objectives, its resources, the utilisation of these resources, in order to achieve stated
objectives and its pattern of interaction with the environment. The important elements
that are closely examined in this connection are:
 Analysis of Objectives: This is a study of short-term and long-term objectives and the
strategies followed at various levels to meet these objectives.
 Resource Utilisation Analysis: How the various organisational resources (human,
physical and financial) are put to use is the main focus of this study. The contributions
of various departments are also examined by establishing efficiency indices for each
unit. This is done to find out comparative labour costs, whether a unit is undermanned
or over-manned.
 Environmental Scanning: Here the economic, political, socio-cultural and technological
environment of the organisation is examined.

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