Page 52 - DMGT518_TRAINING_AND_DEVELOPMENT_SYSTEM
P. 52
Unit 3: Needs Assessment
Notes
Task How would you identify the training needs of a group of sales employee of a large
private sector insurance company during the existing times of recession?
Self Assessment
Fill in the blanks:
13. ……………. analysis is a detailed examination of a job, its components, its various
operations and conditions under which it has to be performed.
14. In Environmental scanning the economic, political, socio-cultural and ……………...
environment of the organisation is examined.
15. A training needs analysis is basically a ……………… process used to identify and compare
an organisation’s actual level of performance to the projected level of performance.
Case Study Training Needs Analysis at Bank of Baroda
It has been a long and eventful journey of almost a century across 21 countries. Starting in
1908 from a small building in Baroda to its new hi-rise and hi-tech Baroda Corporate
Centre in Mumbai is a saga of vision, enterprise, financial prudence and corporate
governance. It is a story scripted in corporate wisdom and social pride. It is a story crafted
in private capital, princely patronage and state ownership. It is a story of ordinary bankers
and their extraordinary contribution in the ascent of Bank of Baroda to the formidable
heights of corporate glory. It is a story that needs to be shared with all those millions of
people — customers, stakeholders, employees and the public at large — who in ample
measure, have contributed to the making of an institution.
Training interventions have a strong history since 1948 when a batch of young officers
was sent to United Kingdom for training. The Joint Staff Training College with Bank of
India at Mumbai was set up in 1962 for imparting training to officers in banking skills. The
Bank of Baroda Staff College at Ahmedabad was started in 1964 for training officers in
banking and upgraded to conduct management development programme with residential
facilities in 1978. The N.M. Chokshi College for International Banking and New Financial
Services was started in Mumbai in 1989 for training officers in foreign exchange,
international dealing and new financial services. The Bank of Baroda College for
Information Technology was started in 1999 at Baroda to impart advanced skills in the
area of information technology. The first regional training centre was established at Baroda
in 1970 to conduct job-oriented training programmes for clerical and subordinate staff
members and the bank now has twelve regional training centres spread across the country
to handle the basic training courses.
With over 46,000 employees in three cadres and ten pay scales spread across 3,000 and odd
branches in 21 countries, analysing the training needs is really a challenge to HR
professionals. The training needs are identified by analysing the strategic (which challenges
of the business have to be met through training), procedural (which training programmes
are required for efficient performance of given job roles), and employee perspectives
(which training programme should be given to whom).
Contd...
LOVELY PROFESSIONAL UNIVERSITY 47
