Page 64 - DMGT519_Conflict Management and Negotiation Skills

Conflict Management and Negotiation Skills

Notes
Ombudsman thanked Tim and Laura for coming in to talk and offered to talk further with
either one of them if they so chose.
About a week later, Laura called the Ombudsman. After some soul-searching, she concluded
that she wanted to be an editor in an environment other than academic journal publication.
She realized that she was limiting her options by focusing on getting her old job back.
Laura's anger at Tim masked her growing discontent over the content of what she was
editing at the journal. Actually, she discovered her real interest to be in a more mainstream
book publication arena, such as editing for Bantam Books or Simon and Schuster. So she
was embarking on a job search.
Conclusion
Clearly, emotional expression was a crucial element of not only the conflict and its
escalation, but also its resolution. Whereas Kolb and Bartunek raise awareness of the
emotional realm in conflict, Murray Bowen's family systems theory brings its consequences
into sharp focus. In light of conflict evaluation and resolution, the emotional patterns
exhibited in times of anxiety can serve as a warning signal that intervention is needed.
Family systems theory is a useful theoretical framework particularly for Ombudsman,
who tend to resolve problems informally, in helping people work through conflict. The
Ombudsman's goal is essentially the same end as that of differentiation in family systems
theory - to enable people to more effectively manage life's challenges. If Ombudsman and
other types of conflict resolvers share their knowledge of emotional patterns with parties
in conflict, then they are invited to join the life-long process of differentiation. Even a
small step towards less reactivity and greater self-awareness makes a significant difference
in preventing destructive conflict.

Question:
Analyse the case and Discuss the case Facts.
Source: http://www.mediate.com/articles/taylor.cfm

3.5 Mental Mechanisms

The Keirsey Temperament Theory was developed by an educational
psychologist named David Keirsey. He identified four main
personality temperaments that have their own traits, behaviors,
preferences and tendencies. Identifying your temperament can be
useful for determining what type of career would suit you and
how you act in relationships. Each temperament may be inclined
to a specific set of hobbies based on these personality traits as well.
Guardians and rationals may enjoy puzzles as a hobby.

Guardians
Guardians are practical and hardworking individuals who take their responsibilities seriously.
They sincerely enjoy working to make things run smoothly, and may be found volunteering in
their spare time. This also feeds their desire to remain productive. Guardians love acquiring
knowledge that can be applied in a practical way. They may pick up a hobby like carpentry if it
can be used for home-improvement projects. If they have an artistic streak, they may choose a
hobby such as photography because they would enjoy the technical aspects. Model building and
crossword puzzles may also appeal to them.

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