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ftfdne seBhe
B'N 3H fJj d' sock (Two way) gqfefonk j? Gkt fJ; ftZu d' gZy j[zd/ jB. fJZe ;zd/P
d/D tkbk ns/ d{ik ;zd/P rqfjD eoB tkbk.
4H ;zuko gqfefonk fJZe T[d/Pg{oe gqfefonk j[zdh j?.
5H ;zuko ftZu wB'ftfrnkB^;wkfie gZy (fit/A ftuko, ;zt/dBktK, GktBktK ns/ ;zt/r)
Pkfwb j[zd/ jB.
6H gqGktPkbh ;zuko, T[Zsw f;ybkJh d/ bJh fJZe p[fBnkdh sZs j?.
7H ;zuko gqfefonk ftZu gqsZyheoD (Perception) Pkfwb j[zdk j?. (i/eo ;zd/P gqgks
eoB tkbk ftnesh, ;zd/P dk ;zdoG ;jh Yzr Bkb gqsZyheqs BjhA eo gkT[Adk sK
;jh ;zuko ;zGt BjhA j?.)
8H ;zuko ns/ ;{uBktK (Information) ftZu nzso j?. ;{uBktK ftZu soe, n"gukfoesk
ns/ Impersonality dhnK ftP/PsktK j[zdhnK jBl fit/A^g[;se ftZu fJZe ;{uBk j?
iK NhHthH s/ gq'rokw ;{uBktK Bkb Go/ ofjzd/ jB. gozs{ id'A sZe g[;se gVQh Bk
ikt/ iK NhHthH y'fbnk Bk ikt/ (T[; dk on dk pNB Bk dpkfJnk ikt/) T[; ;w/A sZe
;zuko ;zGt BjhA j?. ;{uBktK t;s{fBPm (Objective) j[zdhnK jB id'A fe ;zuko
ftZu ftnesh iK ftneshnK d/ ftneshrs gqsZyheoD dh wjZstg{oD G{fwek j[zdh
j?.
9H ;zuko ftZu ;XkoD o{g s'A ftnesh BjhA uhiK$ftukoK dk gqsZyheoD eod/ jB, fiBQK
dh T[jBK B{z nkgDhnK ftneshrs io{osK, w[ZbK, gq/oeK, go;fEshnK iK iBwG{wh d/
nB[;ko ukjDk$fJZSk (Expectation) iK gqs:kPk j[zdh j?.
10H ;zuko wB[Zyh ns/ ;wkfie tksktoD B{z pDkJ/ (Maintain) oZyD dk ekoi oedk j?.
11H ;zuko d/ uko w[Zy ekoi j?^
(T) ;{uBk gqdkB eoBk.
(n) fBod/P iK nkd/P iK ;zd/P G/iDk (gq;kfos eoBk).
(J) go;go ;Ekfgs eoBk.
(;) ;wkBsk ;Ekfgs eoBk.
12H ;zuko dh gqfefonk ftZu go;go nzso^fefonk ns/ iBwG{wh j'Dk io{oh j[zdk j?.
13H ;zuko ftZu ftukoK iK ;{uBktK B{z w"fye (p'be/), fbfys (fbye/) iK ;ze/se (;ze/sK)
d/ o{g ftZu G/fink iKdk j? ns/ rqfjD ehsk iKdk j?.
14H ;zuko jw/PK rshPhb (Dynamic) gqfefonk j[zdh j?.
eh s[;hA ikDd/ j' “;zuko fJZe rshPhb, T[d/Pg{oD, d'Xo[th (d'sock) gqfefonk j? fi; ftZu
;zuko^;wZroh, ;zuko eoB tkbk ns/ ;zuko rqfjD eoB tkbk j[zdk j?.
fJ; ftZu ;{uBktK ns/ ftukoK dk ;zuko ns/ rqfjD, fbfys, w"fye iK
;ze/sK d/ wkfXnw Bkb j[zdk j?.”
(e[bPq/m, 1998)
3H2 ;zuko dh gqfefonk (Process of Communication)
;zuko fJZe ;wkfie gqfefonk j?, fi; d/ d[nkok wB[Zyh ;zpzX ;Ekfgs j[zd/ jB, wip{s j[zd/ jB
ns/ ftef;s j[zd/ jB. ;zuko dh gqfefonk, ;wkfie ;zouBk ftZu nfij/ r[ZE/ j'J/ jB fe
fpBK ;zuko d/ ;wkfie ihtB dh ebgBk eoBk jh w[Pfeb j[zdk j?.
26 LOVELY PROFESSIONAL UNIVERSITY
