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ftfdne seBhe

                     B'N       (T) w"fye ;zuko^w"fye ;zuko ftZu w"fye o{g ftZu tkDh sZEK ns/ ;{uBktK dk ndkB^gqdkB
                                   ehsk  iKdk  j?.  fJ;  ftXh  ftZu  ;zd/P  d/D  tkbk  ns/  ;zd/P  rqfjD  eoB  tkbk,  d'B'  jh
                                   go;go nkjwD/^;kjwD/ ofjzd/ jB.  w"fye ;zuko ftZu tkosk, ftnkfynk, gfououk
                                   ;w{fje uouk, gqPB T[Zso ns/ ejkDh nkfd d/ wkfXnw d[nkok ftukoK dh nGhftnesh
                                   ehsh iKdh j?.

                               (n)  fbfys  ;zuko^fJ;  ftZu  ;zd/P  d/D  tkb/  ns/  ;zd/P  gkT[D  tkb/  ftneshnK  dk
                                   nkjwD/^;kjwD/ j'Dk io{oh BjhA j?.  fJ; ftZu ;zd/P d/D tkbk fbfys o{g ftZu PpdK
                                   iK ;ze/sK d/ d[nkok fJ; soQK ;zd/P gqdkB eodk j? fe ;zd/P gqkgs eoB tkbk ftnesh
                                   (;zd/P d/D  tkb/ ftnesh dh  GktBk  B{z  ;wMe/)  noE  brkT[Ad/ jB.  fbfys ;zd/PK dh
                                   ;[rqjksk d/ bJh io{oh j? fe fbfys GkPk ;ob, ;[rw, ;gPN ns/ p"fXe j't/, sKfe ;zd/P
                                   fpBK fe;h Gow d/ ;jh o{g ftZu rqfjDeosk rqfjD eo ;e/.  fJ; ftZu ;zd/P^;{uBk,
                                   ;jh  Yzr  Bkb,  ;jh  PpdK  d/  wkfXnw  Bkb  ns/  S'N/^S'N/  gdK  ftZu  gqGktPkbh  ftXh
                                   d[nkok gq;s{s ehsh iKdh j?.

                               2H nPkpfde ;zuko (Non-verbal Communication) ^ nPkpfde ;zuko ftZu GkPk dk gq:'r
                               BjhA  ehsk  iKdk  j?.    fJ;  ftZu  tkDh  ;ze/s,  ueP{^;zgoe  ns/  w[Zy^w[doktK  d/  gq:'r  ns/
                               ;goP ;zgoe nkfd gqw[Zy gqeko d/ ;zuko j[zd/ jB^

                               (T) tkDh ;zuko^tkDh ;zuko ftZu ftukoK ns/ GktBktK dh nGhftnesh ftneshrs o{g iK
                                   S'N/^S'N/ ;w{jK ftZu nkjwD/^;kjwD/ ofje/ tkDh d[nkok ehsh iKdh j?. T[dkjoD d/ bJh
                                   tkosk d/ wZX Yes, Yes (jK, jK) efjDk iK ftZu^ftZu “j{z, j{z” iK “jK, j{z” efjzd/
                                   ubd/  ikDk.    w{zj  Bkb  ;hNh  pikT[Dk,  w[;e[okT[Dk,  pj[s  i'o  Bkb  p'b  d/Dk,  uhyDk,
                                   fxfxnkDk, mjke/ brkT[Dk nkfd.

                               (n) ueP{ ;zgoe ns/ w[Zy w[doktK^ftneshrs ;zuko ftZu ueP{ ;zgoe ns/ w[Zy w[doktK dk
                                   gqdoPB pj[s finkdk gqGktPkbh wzfBnk iKdk j?. iwks ftZu ueP{ ;zgoe (Eye to eye
                                   contact) d/ d[nkok nfXnkge nkgD/ ftfdnkoEhnK dh wzB dh ;fEsh dk ;jh nzdkIk
                                   brkT[D  ftZu  ;cb  j[zd/  jB.  ;zt/rkswe  ;fEsh  dhnK  nGhftneshnK  ftZu
                                   ftfdnkoEhnK  dh  w[Zy  w[doktK  pj[s  nfjw  G{fwek  fBGkT[AdhnK  jB.  w[Zy  w[doktK  d/
                                   wkfXnw Bkb gq;zBsk, G?n, eq'X, P'e, ns/ G"Anuek nkfd ;zuko ;obsk Bkb ehsk iKdk
                                   j? pfXoK ns/ rzr/ ftneshnK d/ bJh sK fJj ;zuko pj[s finkdk T[g:'rh j?.

                               (J) ;goP ;zgoe^;goP ;zgoe ftZu ;goP B{z jh ;zuko dk gqw[Zy wkfXnw pDkfJnk iKdk
                                   j?.  ;goP d/ wkfXnw d[nkok ftnesh nkgDhnK GktBktK ns/ ftukoK dh nGhftnesh
                                   eoB ftZu n;woZE j[zd/ jB.  jZE fwbkT[Ad/ jh gsk uZb iKdk j? fe fJj d';sh dk jZE
                                   j? iK d[PwDh dk.  fJj fgnko dk jZE j? iK fdykt/ d/ bJh gqdoPB dk.  wK d/ jZE dk
                                   fJZe  ;goP  wkso  T[;  d/  pZu/  B{z  pj[s  e[ZM  efj  iKdk  j?.    gqPz;k  dh  fJZe  Pkpk;h,
                                   fgnko  dk  fJZe  uzwD  nkgD/  nkg  pj[s  ;kohnK  GktBktK,  ;zt/dBktK  ns/  ftukoK  dh
                                   nGhftnesh  dk  fJZe  wjZstg{oD  ;kXB  j?.    fdqPNhjhD  ftfdnkoEhnK  d/  bJh  sK
                                   „;goP‟ fJZe pj[s tZvk todkB f;ZX j'fJnk j?.

                               fBZu/ ;koDh ftZu Pkpfde ns/ nPkpfde ;zuko dhnK gqw[Zy ftP/PsktK fdZshnK rJhnK jB^
                                       ;zuko gqeko            Pkpfde ;zuko            nPkpfde ;zuko
                                       (Types of         (Verbal Communication)        (Non-verbal
                                    Communication)                                   Communication)
                                tkDh    ;zuko    (Vocal  p'b/ ikD tkb/ Ppd (w"fye)   Mjkek brkT[Dk, uhyDk, jK,
                                Communication)                                   j{z eoBk nkfd.

                                tkDh  d/  fpBK  ;zuko  (Non-                     w[Zy w[doktK, jkt^Gkt.
                                vocal communication)    fbfys Ppd


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